Project Overview
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Business Challenge
The client needed to modernize their roadside assistance service application to support real-time service requests, GPS-enabled tracking, and mobile app integration. The existing on-premises setup faced:
- Frequent downtime due to lack of high-availability architecture.
- Database reliability issues and data lag between branches.
- Inability to scale during peak roadside incidents and seasonal spikes.
- No centralized 24x7 monitoring or managed services support.
Solution Delivered
BizCloud executed a cloud-native, high-availability deployment on Oracle Cloud Infrastructure (OCI):
1. Assessment & Design
- Reviewed legacy application architecture and business-critical workflows.
- Designed a HA architecture with multiple availability domains (ADs) on OCI.
- Planned real-time replication for the database across regions for DR readiness.
2. Application Deployment
- Migrated the roadside assistance application to OCI compute instances with autoscaling.
- Integrated Oracle Load Balancer for seamless traffic distribution across app servers.
- Enabled session persistence for mobile app users to ensure uninterrupted service.
3. Database Implementation
- Deployed Oracle Database with Active Data Guard for real-time replication.
- Configured synchronous replication for HA and asynchronous for cross-region DR.
- Optimized DB performance for transactional workloads (service requests, logs, GPS events).
4. Testing & Validation
- Conducted fail-over and switchover tests for application and database.
- Performed load testing to simulate peak service requests.
- Validated recovery time objectives (RTO < 5 mins, RPO < 30 secs).
5. Managed Services
- Onboarded application and database into BizCloud 24x7 Managed NOC framework.
- Set up monitoring via OCI monitoring tools + BizCloud Ops Manager.
- Implemented proactive patching, vulnerability scans, and performance optimization.
Key Features Implemented
- High-Availability OCI Deployment with multi-AD architecture.
- Load Balancer Integration ensuring seamless user experience.
- Oracle Active Data Guard for real-time replication and DR readiness.
- Performance Testing & Fail-over Validation prior to production cutover.
- Managed Services with SLA-backed monitoring, support, and optimization.
Results & Benefits
- 99.95% uptime achieved, ensuring uninterrupted roadside assistance services.
- Zero data loss with synchronous database replication and automated fail-over.
- Faster response times and smooth handling of seasonal spikes due to LB + autoscaling.
- Enhanced customer experience with uninterrupted mobile app and call center services.
- Reduced operational burden with BizCloud Managed Services handling monitoring, patching, and incident management.
Engagement Model
Client Feedback
BizCloud’s OCI deployment transformed our application reliability. With high availability and real-time replication, our roadside assistance operations run seamlessly—even during peak demand. Their managed services team ensures we stay always-on and secure.”
